Legal Helpline (Debt Recovery & Credit Control Support)
When a customer fails to pay, it is not always clear what the correct next step should be. Our Legal Helpline provides practical guidance to help UK businesses manage late payment, deal with disputes properly, and escalate matters correctly when necessary. This service is designed to protect your position, reduce risk, and help you achieve the best commercial outcome.
What Our Legal Helpline Covers
Our helpline covers most of the issues you are likely to be confronted with in the day-to-day running of your business, including:
• Late payment escalation and recovery strategy
• Contract law guidance and dispute positioning
• Letters Before Action (LBAs) and escalation procedure
• Defended matters and disputed debts
• County Court claims, evidence preparation and next steps
• Judgment options and enforcement routes
• Negotiated settlements and payment plans
Pre-Trading Protection (Prevent Problems Before They Start)
We also advise on pre-trading legal protection, including:
• Terms & Conditions of Trading
• Account application wording and credit control clauses
• Data protection considerations relevant to everyday trading
Claimant or Defendant Support
Advice is available whether you are pursuing a matter as a Claimant, or responding to a matter as a Defendant. Where a claim is defended or a debt is disputed, we can advise on the correct next step and, where appropriate, discuss the options available for us to assist further. If you require us to act on your behalf or manage the matter, this will be subject to our agreed fees and charges.
Employment Law Disclaimer
Employment law and HR-related matters are subject to frequent legislative and case law changes. For this reason, our Legal Helpline does not provide employment law advice. Where employment-related guidance is required, we will refer you to specialist employment solicitors who, in the first instance, will provide a free initial consultation.
For more information, speak to our team today on 020 8665 6666 or email info@npdandco.com
