Outsourced Credit Management
Most businesses find that they have to spend too much time and money in administering their sales ledger / aged debt.
For a fixed Monthly Fee NPD & Co’s credit management team, utilising over 60 years of experience, will take over this function for you in the following ways.
- An Individual credit manager and a unique dedicated telephone number will be allotted to your company.
- NPD will contact your clients representing themselves as the credit control dept of your company.
- A detailed report on all calls made and the outcomes will be forwarded to you weekly. You will be notified immediately about any matter that is now considered a problem.
- All payments (including cheques) will continue to be made directly to your company.
- All we require from your company is an updated ledger as and when available, and notification of any payments when received.
Benefits to you
- Reduced Debtor Days
- Improved cash flow
- Reduced exposure to bad debt
- Minimised customer disputes
The cost of this service is based upon your companies turnover/ size of your customer base, and is offered on an individual quotation basis.
Professional Outsourced Credit Control Services for UK Businesses
Effective credit control is one of the most important functions within any successful business. Whilst sales generate revenue, it is cash collection that keeps a business operating.
Many profitable companies experience cash flow problems because invoices are not collected quickly enough. As debtor days increase, working capital comes under pressure, management spends more time chasing payments, and growth begins to suffer.
NPD & Co provides professional credit control outsourcing services for businesses throughout the UK. Acting as an extension of your organisation, we manage customer collections, sales ledger follow-up, payment monitoring and accounts receivable administration, allowing you to improve cash flow without employing additional in-house credit control staff.
Whether you require a fully outsourced credit control department or additional support for your existing finance team, our experienced credit professionals deliver a structured, professional service designed to reduce debtor days and improve payment performance.
What Is Credit Control Outsourcing?
Credit control outsourcing is the process of appointing an experienced external credit management company to manage your sales ledger, monitor outstanding invoices and communicate with customers regarding payment.
Rather than employing an in-house credit controller, businesses gain access to experienced credit professionals who proactively manage collections, identify payment issues at an early stage and help maintain healthy cash flow.
For many organisations, outsourced credit control delivers the expertise of a dedicated credit department without the costs and management responsibilities associated with recruiting additional staff.
Why Businesses Outsource Credit Control
As businesses grow, maintaining effective credit control becomes increasingly difficult.
Sales teams focus on winning new business.
Finance departments concentrate on management accounts, VAT returns, payroll and compliance.
Directors often find themselves chasing overdue invoices instead of developing the business.
Without consistent follow-up, overdue accounts increase, payment habits deteriorate, and valuable cash becomes tied up in unpaid invoices.
Outsourcing your credit control provides immediate access to experienced credit professionals without the costs, recruitment challenges and management responsibilities associated with employing additional staff.
For many businesses, outsourced credit management provides a practical, flexible and highly cost-effective solution.
What Our Credit Control Outsourcing Service Includes
Every client operates differently, so our outsourced credit control service can be tailored to suit your business and customer base.
Our service typically includes:
- A dedicated Credit Manager responsible for your account.
- A dedicated telephone number allowing us to represent ourselves as your credit control department.
- Proactive telephone and email contact with customers regarding outstanding invoices.
- Full sales ledger management support.
- Accounts receivable monitoring.
- Resolution of payment queries and disputes.
- Escalation of overdue accounts where appropriate.
- Weekly management reports detailing all activity undertaken.
- Immediate notification of accounts considered to present increased credit risk.
- Straightforward onboarding using your existing sales ledger.
- All payments continue to be made directly to your company.
- Where authorised, Gentle Reminder letters issued on NPD & Co stationery form part of the collection process and are included within your monthly service fee. For many customers, receiving a formal third-party reminder is sufficient to prompt payment without the need for further escalation.
Throughout every stage of the process, we represent your business professionally, maintaining strong customer relationships whilst ensuring payment obligations remain a priority.
Additional Benefits for Outsourced Credit Control Clients
Every client using our Outsourced Credit Control service automatically receives a Premium Subscription to the NPD Credit Control Room Portal at no additional cost.
This represents a saving of £125.00 per year and provides access to a range of additional credit management tools at discounted pricing, including:
- Company Credit Reports.
- Legal Stationery.
- Debt Recovery fees.
- Access to the Late Payment Invoice Generator.
- Live case tracking for debt recovery matters.
The Credit Control Room Portal complements our outsourced credit control service by providing immediate access to professional credit management, company information and debt recovery tools whenever you need them. As a Premium Member, you also benefit from discounted pricing across a range of NPD services.
How We Manage Your Customers
Successful credit control is built on consistency, persistence and communication. Every customer is different, which means there is no single approach that works in every situation.
At the outset of our appointment, we agree clear collection parameters with you, including when reminder letters should be issued, when accounts should be escalated, and when you would like to be consulted before further action is taken.
From that point onwards, our experienced Credit Managers apply those agreed parameters using their commercial judgement and experience. Every account is assessed on its own merits, ensuring collections remain effective whilst protecting valuable customer relationships.
Unlike many call centres, we do not rotate your customers between different operators. Each client is assigned a dedicated Credit Manager who learns how your customers operate, understands their payment procedures and develops professional working relationships with your customers over time.
Good credit control is about consistency and discipline. If a customer tells us that payment will be authorised at 3.00 pm, we will call back at 3.00 pm. If they ask us to speak to another member of the accounts department the following day, we will do exactly that. By consistently doing what we say we will do, customers quickly realise that outstanding invoices will not simply be forgotten.
Working With Your Business
Communication with our clients is just as important as communication with their customers.
The moment we encounter resistance, a potential dispute or any indication that an invoice may not be paid as expected, we immediately contact our client by email to discuss the situation before taking any further action.
In many cases, a quick telephone call from the account manager or salesperson at the client’s business is all that is needed to resolve a misunderstanding or answer a query. By working together, issues are often resolved quickly, allowing the invoice to be paid without unnecessary delay.
Our objective is always to collect payment whilst protecting your customer relationships. We work as an extension of your business, keeping you fully informed and involving you whenever your knowledge or commercial relationship can help bring a matter to a successful conclusion.
Reducing Debtor Days and Improving Cash Flow
Good credit control is about far more than chasing overdue invoices.
Consistent contact encourages customers to pay within agreed terms, identifies potential problems early and helps prevent overdue balances from becoming bad debts.
Reducing debtor days improves working capital, strengthens liquidity and provides greater confidence when planning future investment and growth.
Many businesses find that the improvement in monthly cash collection alone exceeds the cost of outsourcing their credit control.
More Than Traditional Credit Control
Unlike many outsourced credit control providers, NPD & Co offers considerably more than routine collections activity.
Our extensive experience in commercial debt recovery means we understand how payment behaviour develops and when collection strategies need to change.
Where necessary, accounts can be escalated quickly from routine credit control through to formal debt recovery procedures, legal action and judgment enforcement, providing a complete credit management solution from a single provider.
This integrated approach often encourages payment long before formal legal action becomes necessary.
Why Outsourcing Credit Control Saves Money
Recruiting an experienced in-house credit controller involves considerably more than paying a salary.
Businesses must also budget for:
- National Insurance contributions.
- Workplace pension contributions.
- Holiday cover.
- Sick pay.
- Recruitment costs.
- Training.
- Office space and equipment.
- Ongoing management supervision.
Outsourcing your credit control provides access to experienced credit professionals for a predictable monthly cost whilst avoiding these additional overheads.
For many businesses, the improvement in monthly cash collection alone exceeds the cost of the service, making outsourced credit control an investment rather than an expense.
Why Choose NPD & Co?
Since 2001, NPD & Co has helped businesses improve cash flow, reduce credit risk and recover overdue accounts.
Our clients benefit from:
- Experienced UK-based credit professionals.
- Tailored outsourced credit control services.
- Dedicated Credit Managers.
- Professional customer communication.
- Structured accounts receivable management.
- Improved visibility of outstanding debt.
- Reduced debtor days.
- Improved cash flow.
- Flexible support tailored to your business.
Rather than simply processing collections activity, we focus on delivering measurable commercial results that strengthen your cash flow and reduce financial risk.
Flexible Pricing
The cost of our outsourced credit control service depends upon:
- Your annual turnover.
- The size and complexity of your sales ledger.
- The level of ongoing credit
- management support required.
Following a confidential review of your current procedures and sales ledger, we will provide a tailored quotation designed to meet your specific requirements.
Request a Confidential Consultation
If your business is spending too much valuable time chasing overdue invoices, or your debtor days continue to increase, NPD & Co can help.
Our outsourced credit control specialists provide professional credit management support that improves cash flow, strengthens customer payment performance and allows your business to focus on growing your business.
Contact NPD & Co today on 020 8665 6666 to arrange a confidential, no-obligation discussion about how our credit control outsourcing service can benefit your business.
Frequently Asked Questions
Yes. Many SMEs cannot justify employing a full-time credit controller, yet still need invoices chased consistently. Outsourcing provides professional credit management support on a predictable monthly cost, allowing business owners and finance teams to focus on running the business.
We operate as an extension of your business using agreed procedures and a dedicated Credit Manager. Our objective is to provide a seamless service that reflects your company professionally whilst maintaining strong customer relationships.
All payments continue to be made directly to your business. NPD & Co never collects your customer payments. Our role is to manage the credit control process and encourage prompt payment whilst keeping you fully informed of progress.
If we encounter resistance or a potential dispute, we immediately notify you before taking any further action. In many cases, a quick discussion between your business and the customer resolves the issue quickly. We work with you throughout the process to protect your commercial relationships whilst seeking payment.
Pricing is based on ledger size and service scope. We offer flexible monthly packages or project-based pricing to suit your needs.
One of the advantages of working with NPD & Co is that we also specialise in commercial debt recovery. Where appropriate, and only with your authority, accounts can progress seamlessly from outsourced credit control to formal debt recovery, legal action or enforcement, removing the need to instruct another organisation.
No fixed timetable applies to every customer. At the outset, we agree collection parameters with you and tailor our approach to suit your business and your customers. Some accounts require a simple reminder, whilst others benefit from regular follow-up. Our experienced Credit Managers use their judgement to ensure collections remain effective whilst protecting customer relationships.
We keep you fully informed throughout the collection process. Weekly activity reports detail all customer contact, discussions held and outcomes achieved. If we encounter a dispute or believe an account requires your input, we contact you immediately by email before taking any further action.
Yes. Before we begin, we agree the collection parameters with you, including when reminder letters should be issued, when accounts should be escalated and when you would like to be consulted. We never commence formal recovery action without your authority.
