Outsourced Credit Management
Most businesses find that they have to spend too much time and money in administering their sales ledger / aged debt.
For a fixed Monthly Fee NPD & Co’s credit management team, utilising over 60 years of experience, will take over this function for you in the following ways.
- An Individual credit manager and a unique dedicated telephone number will be allotted to your company.
- NPD will contact your clients representing themselves as the credit control dept of your company.
- A detailed report on all calls made and the outcomes will be forwarded to you weekly. You will be notified immediately about any matter that is now considered a problem.
- All payments (including cheques) will continue to be made directly to your company.
- All we require from your company is an updated ledger as and when available, and notification of any payments when received.
Benefits to you
- Reduced Debtor Days
- Improved cash flow
- Reduced exposure to bad debt
- Minimised customer disputes
The cost of this service is based upon your companies turnover/ size of your customer base, and is offered on an individual quotation basis.
Reduce Debtor Days & Improve Cash Flow
Most businesses spend far too much time and money administering their sales ledger and chasing overdue invoices. Poor credit control leads to ageing debt, cash-flow pressure, and unnecessary write-offs.
NPD & Co. provides fully managed outsourced credit control services designed to reduce
overdue invoices and release vital cash back into your business. With more than 60 years of
commercial credit-control experience, our professional team acts as your dedicated credit department — ensuring customers pay on time while protecting your commercial relationships.
What Our Outsourced Credit Control Service Includes
For a fixed monthly fee, NPD & Co.’s Credit Management Team will take responsibility for your day-to-day credit control, including:.
- A dedicated Credit Manager assigned to your company.
- A unique dedicated telephone number so we can represent ourselves as your credit control department.
- Proactive telephone and email contact with your customers to chase outstanding invoices.
- Weekly reports detailing all calls made, discussions held, and outcomes achieved.
- Immediate notification of any account that is considered a potential problem.
- All payments always made directly to your company.
- Straightforward onboarding — we simply require an updated sales ledger as and when available, together with notification of any payments received.
All communication is professional, compliant, and aligned with your trading terms, ensuring your reputation is always protected..
Benefits to Your Business
Outsourcing your credit control to NPD delivers a range of measurable benefits:
- Reduced Debtor Days – customers pay more promptly.
- Improved Cash Flow – cash is released back into your business sooner.
- Reduced Exposure to Bad Debt – issues are identified early and escalated quickly.
- Minimized Customer Disputes – payment queries are handled professionally and resolved before they escalate.
- Reduced Administrative Burden – your staff can focus on sales and service rather than chasing overdue invoices.
- Professional Representation – consistent, structured, and legally aware credit control activity.
The Cost–Benefit Advantage
Outsourcing credit control to NPD & Co. is often significantly more cost-effective than employing an in-house credit controller.
- You avoid the costs of salary, National Insurance, workplace pension, holiday cover, and ongoing training.
- You gain access to a complete professional credit management function for a predictable fixed monthly fee.
- For many businesses, the additional cash collected each month more than covers the cost of the service.
Put simply, our outsourced credit control service is designed to pay for itself by reducing debtor days, improving cash flow, and preventing bad debt.
Pricing Structure
The cost of this service is based on:
- Your company’s annual turnover; and
- The size and complexity of your customer ledger.
This service is offered on an individual quotation basis following a short, no-obligation review of
your ledger and current procedures.
To discuss your requirements or obtain a tailored quotation, please contact us and we will be
pleased to advise how NPD & Co. can improve your cash flow and reduce your exposure to bad
debt.
